Return & Refund Policy – infomarketo.com
At infomarketo.com, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re committed to making it right. Please review our return and refund policy below for full details.
1. Returns
You may request a return for eligible digital products within 30 days of purchase, provided the following conditions are met:
Eligibility: Only digital products that are unused, unaccessed, and non-activated are eligible for return. Customized services (e.g., design work, tailored strategies) are non-returnable unless defective.
Return Process: Contact our support team within 30 days of purchase to initiate a return. We’ll provide step-by-step instructions along with a return authorization reference.
Return Conditions: Since most digital products are delivered instantly, returns are only accepted if the content has not been accessed, downloaded, or used.
2. Refunds
Once we receive and review your return request, we will notify you of your refund status:
Approved Refunds: Processed back to your original payment method within 7–10 business days. Additional time may be required by your bank or payment provider.
Partial Refunds: In certain cases, partial refunds may be issued — for instance, if the product was partially used or if the request was made outside the 30-day return window.
Non-Refundable Items: Products that have been accessed or activated, custom services, final-sale bundles, and gift cards are non-refundable unless proven faulty.
3. Exchanges
If you’d like to switch to a different version or license of a product, follow the standard return process. Once we confirm the original product remains unused, we’ll process an exchange or offer an equivalent item based on availability.
4. Faulty or Inaccessible Products
If your product is inaccessible or not functioning as expected, please contact us within 7 days of purchase. We’ll promptly provide a replacement or issue a full refund — at no additional cost to you.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Activated or downloaded digital products
Custom-built services or consulting solutions
Discounted or clearance items
Gift cards
6. Contact Us
For help with your return, refund, or exchange:
📧 Email: [email protected]
We’re here to support you and ensure you get the most out of your experience with infomarketo.com.
